Job Requirements
Title Senior Bingo Operations Executive
Role RecruitGibraltar are currently recruiting for a Senior Bingo Operations Executive to join a successful and diverse gaming operation with online betting and gaming websites. Due to their continued success and expansion in the UK and abroad, our client is on the lookout for enthusiastic, innovative and dedicated people who want to begin or continue their career in the online gaming industry. In return our client offers a diverse and exciting working environment and comprehensive training and support that actively encourages our people to develop and work up the organizational structure. In addition, an excellent benefit package is on offer that rewards their employees for their loyalty and hard work.

What will you do as a Senior Bingo Operations Executive?

Analysis on promotion performance, interpreting and analysing data to provide recommendations for future campaigns
Reviewing operational processes and finding optimal solutions for streamlined working.
Ensuring all third party bonus tools are being optimised and used to their full potential
Regularly provide recommendations for the optimisation of the Bingo Schedules across all brands
Managing and updating Bingo Schedules for promotional and optimisation purposes.
Provide regular and detailed analysis of player activity as directed by the Head of Bingo Operations
Acting as second line support to the Customer Services Team across all brands including operational escalations, responsible for managing the escalation of issues in a timely and considered manner
Monitoring and reviewing the products across all channels to ensure the best possible customer experience
Management of bonuses on various back office systems, creating bonus schemes and reviewing performance

What do you know that makes you a great Senior Bingo Operations Executive?

Experience within the online gaming industry in bingo
Knowledge of Playtech systems including IMS and Virtue Fusion Back Office System an advantage
Knowledge of customer servicing and retention strategies
Exemplary written and spoken English
Ability to work effectively as part of both small teams and larger formal groups
Good IT skills including strong experience of Microsoft Office; Excel, Word and PowerPoint
Ability to come up with ideas/concepts and suggestions/improvements and follow these through to implementation.

Salary 25k - 33k based on experience with bonus & an excellent relocation and benefits package.
Job Industry Online Gaming - Customer Service and Call Centre
Location Gibraltar
Job Status Active
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