Job Requirements
Title Email Development and Support Executive - HTML and CSS
Role RecruitGibraltar are currently helping our client who is a market leading egaming company who has a great opportunity for a Email Development and Support Executive to join this high performance team based in Gibraltar. The company is progressive and ambitious, has a policy of promoting from within and has a dedication to professional training and progression.

What is the plan for the Email Development and Support Executive role?

The CRM Operations team is responsible for development, deployment and operational support for processes and platforms that enable the CRM teams to operate. This will involve utilising software to an advanced degree and there is a need to rapidly learn the CRM platforms used. Marketing campaign development across email, push and SMS will be a requirement of this role. The role will be a mix of support operations, user training and project based work.


What will you do as a Email Development and Support Executive?

Issue Management: front line of support: take ownership of day to day issues and resolutions for CRM platform; carry out investigation of problems reported, resolve where feasible or otherwise escalate
Assist in setting automated / triggered and dynamic multi-channel campaigns, and customer journeys.
Provide assistance with the development and build of specific campaigns to meet business requirements
Develop and manipulate HTML emails to adhere to industry best-practice.
Understand and advise the CRM team on recipient list management, data cleansing and audience segmentation topics.
Work with reporting systems to present the campaign statistics and review areas for improvement.
Monitor campaign transmission, delivery and response. Recommend A/B testing techniques to optimise.
Make recommendations to CRM executives and brand teams on ways to improve campaign performance and efficiency.
Assist with testing new software integrations, mobile app builds and functionality updates within the CRM platform.


What do you know that makes you a great Email Development and Support Executive?

Hands-on experience with HTML and CSS
Experience developing & delivering responsive design, dynamic content and mobile optimized campaigns.
Experience of email service platforms, (Salesforce 'ExactTarget' Marketing Cloud is an advantage), as well as real-time marketing platforms and SMS/ Push providers in a rich-message gaming ad environment.
Experience with Litmus and/or other tracking and testing tools.
Appreciation of cross device / browser / email compatibility issues.
Working with various data formats (CSV, TXT, XML, ANSI, UTF-8)


Salary based on experience with bonus & an excellent relocation and benefits package
Job Industry IT Internet and Technology
Location Gibraltar
Job Status Active
 
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